• Toyota

McGeorge Toyota Scion

9319 West Broad Street
Henrico, VA 23294

  • Sales: (877) 239-6061
  • Service: (877) 284-8332
  • Parts: (866) 965-1564

Collision Center FAQs

We Service All Makes and Models!

      

Q:  What is the difference between THE McGEORGE Collision Center and body shops?


A: The McGeorge Collision Center demonstrates a commitment to excellence in collision repair professionalism, repair quality and customer satisfaction by meeting the industry's leading standards which include:  A monitoring system to ensure your repair experience is exceptional, trained managers and technicians who have the knowledge and expertise to repair your vehicle right, and a repair facility that is equipped with the right tools and equipment.


Q:  What is the advantage of state of the art tools and equipment?


A:  The McGeorge Collision Center is equipped with the latest repair equipment and tools that enable our certified technicians to adhere to factory recommended repair procedures.

 

Q:  Aren't all collision repair technicians trained?


A:  All repair technicians are not equally trained.  Just as there are various levels of training and expertise in most professions, our technicians complete hours of hands on training and must pass rigorous exams through factory and the National Institute for Automotive Service Excellence (ASE) to achieve and maintain their certification.  By providing you with the highest quality collision repair, your satisfaction is guaranteed.

 

Q: WHAT SHOULD I KNOW IF I GET INTO AN ACCIDENT?


A: At the accident scene, should your vehicle not be safe to drive, call M.E. Parrish Towing at (804) 752-7717. If the Police are at the scene, inform them that you would like your vehicle to be repaired at The McGeorge Collision Center, 3100 Northside Avenue, this will be a savings to your insurance company by only having to tow your vehicle once.

If your vehicle is safe to drive, take it to The McGeorge Collision Center. We are open Monday through Friday from 8:00 a.m. to 5:30 p.m. You should then contact your insurance company and advise them of the damage and the shop you've selected for repairs.

Some insurance companies have what is called "drive-in claims service" it is not mandatory you use this service. Just inform your insurance company where their claims person can see your vehicle.

If the accident is your fault, your insurance company should cover the damage to your vehicle and the other party. If the accident wasn't your fault the other party's insurance should cover your damages.


Q: WHAT ARE OEM PARTS?


A: OEM stands for Original Equipment Manufacturer. These are new parts made by the same Manufacturer who made your vehicle.


Q: WHAT ARE AFTERMARKET PARTS?


A: Aftermarket (A/M) is used to describe parts that are made by a manufacturer other than the one who originally made your car. Some aftermarket parts carry certification that helps ensure the basic quality of the part. Some repairers and insurers list these parts as Quality Replacement Parts.


Q. WHAT ARE LKQ PARTS?


A: LKQ stands for Like, Kind and Quality. Most of us are more familiar with the other term for this category which is "Used Parts." The term LKQ should more precisely define a sub-category of used parts that are just like the ones on your vehicle before the loss.


Q. DO I HAVE TO ACCEPT USED PARTS?


A: No, you do not have to accept used parts. Most customer oriented insurance companies will only suggest used parts (LKQ) when there is agreement from all parties; generally used parts are suggested when there needs to be a savings to justify the repairs. The insurance company's obligation is to restore your vehicle to pre-loss condition - no better than it was and no worse.


Q: DO I HAVE TO USE THE SHOP MY INSURANCE COMPANY RECOMMENDS OR CAN I TAKE IT TO THE McGEORGE COLLISION CENTER?


A: You can always take it to The McGeorge Collision Center. The insurance company cannot tell you where to repair your vehicle. Some insurance people will attempt to convince or STEER you to fix your vehicle at their PREFERRED SHOP; a shop that gives the insurance company special deals. These deals will often come at the vehicle owner's expense which could compromise safety and the quality of repairs.

Should this happen please contact The McGeorge Collision Center; our professional claims handlers can guide you through this unfortunate practice.


Q. DO I HAVE TO GET THREE ESTIMATES?


A: No, you do not need to get multiple estimates; you only need to notify your insurance representative as to where you will be having your repairs done. Your insurance company will work hand in hand with your choice of shop.


Q: What happens if the insurance company's estimate is lower than the one I get from THE McGEORGE COLLISION CENTER?


A: Insurance companies are generally willing to pay for a proper repair. The insurance company appraiser may include only the most obvious damage in their estimate. At The McGeorge Collision Center, we try to write as thorough an estimate as possible.

Just bring the insurance estimate in with you and we will go over the differences. If necessary, we'll notify the insurance company of the changes we need to make. Generally this just takes a phone call and we will bill your insurance company for the supplement at the completion of the repair.


Q: WHAT HAPPENS IF MORE DAMAGE IS FOUND?


A: It can difficult to see all the damage during the initial inspection. Finding additional damage is very common. Estimates written without a thorough disassembly of the vehicle often have overlooked or hidden damages.

If additional damage is found, it is documented and discussed with you and the insurance company. The insurance company may, or may not, want to come see the damage. These supplemental charges are itemized, authorized and billed along with the rest of the repairs.

If the insurance representative wants to come see the additional damage, the repair process could be delayed from 2 - 5 business days. Be mindful that any additional parts found to be damaged will have to be ordered and that can lead to more delays.


Q: WHAT IS A DEDUCTIBLE?


A: A deductible is a portion of the repair bill that is not covered by your insurance policy. The amount is determined by your insurance policy and is first set when you first purchase your insurance.


Q: WHEN AND WHERE DO I PAY MY DEDUCTIBLE?


A: Your deductible is paid directly to The McGeorge Collision Center when your repairs are complete. The insurance company pays us for the work performed minus your deductible.


Q: IS IT HARD TO MATCH THE COLOR OF MY PAINT?


A: No, almost all colors can be matched. We employ highly skilled paint professionals who are factory trained using state of the art equipment to assure colors are matched to manufacturer's standards.


Q: WHAT ABOUT MY PERSONAL BELONGINGS?


A: Before dropping off your vehicle, we recommend that you remove your personal belongings or anything of value. Our insurance covers damage to your vehicle as a result of fire, theft, or even employee error, but it only covers the vehicle and its factory installed parts. We do not assume liability for other items that you choose to leave in your vehicle. Our team often removes interior parts to gain access to the damaged area or to protect the interior from damage and need ready access to these areas.


Q: DOES THE McGEORGE COLLISION CENTER FIX MY MODEL OF CAR?


A: Our skilled technicians are trained to repair all makes and models of vehicles, foreign and domestic.


Q: DOES THE McGEORGE COLLISION CENTER GUARANTEE THEIR WORK?


A: The McGeorge Collision Center warrants every repair we do. We offer fast friendly quality repairs that are guaranteed! We repair our vehicles to meet or exceed all manufacturer repair standards.


Q: WHAT MAKES THE McGEORGE COLLISION CENTER DIFFERENT FROM THE OTHER BODY SHOPS?


A: We specialize in Insurance Claims Handling. We work with your insurance company so your claim is handled in the most efficient manner. The McGeorge Collision Center warrants every repair we do.


Q:  WILL THE McGEORGE COLLISION CENTER COORDINATE A RENTAL CAR FOR ME?


A: Yes. We can coordinate a rental car for you in accordance with your insurance company and policy requirements while your vehicle is being repaired by us.

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